Returns & Exchanges

At Furniture Online, we want you to love your home, which is why we offer a 30-day return policy on all standard furniture items in their original condition. If your new piece doesn't fit your space or style, we are here to help facilitate a smooth return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number and photos of the item to begin the return authorization process.

• 2.
  Prepare for Pickup

  Disassemble the furniture if necessary and secure it in its original packaging to ensure it remains protected during transit back to our warehouse.

• 3.
  Schedule Collection

  Our specialized furniture couriers will contact you within 3-5 business days to coordinate a convenient time window for curbside or in-home pickup.

• 4.
  Receive Your Refund

  Once our quality control team inspects the item at our facility, your refund will be processed back to your original payment method, minus applicable restocking fees.